Employ Training Software

People believe that once they buy software for travel agencies, all their problems will disappear miraculously. This assumption is wrong, because it takes people to use that software to make it work. If you choose the right system for your business, these people should work faster and easier. A very important thing that most of our customers often neglect is that people have to learn to use the software. This is a crucial step. When you watch presentations, when you use different demos, you get an idea of ​​how that software works. When using the user manual, you can see what action each button initiates. The training process is a process that you have to go through with a member of your team who already has enough information about the software and who is there to help all colleagues in applying the processes of your business to software.

Why software training is needed for travel agencies

You have purchased new software for your agency. You’ve watched the demo, read or watched the tutorials, have the user manual in front of you and you’re ready to go.

However, this is not the case. You have in front of you a more complex reservation, with 4 products whose supplier differs and, suddenly, all the ease of use and simplicity of the software are gone.

At that moment, you try to do something on your own and you end up in one of the three scenarios presented below:

  • call every two minutes for assistance, making even light tasks last forever
  • you find only half-working solutions that lead to incorrect system configuration
  • quit the software and go back to your old Excel spreadsheets

At least one of your employees needs training from the company that owns the software, so they can explain it to their colleagues!

The key points of the training are:

  • applying your current business processes to software
  • understanding how the new software should be used
  • understanding how the new software will work in everyday situations
  • understanding how the new software will bring you the desired benefits

Once you have mastered these four key points, you can start using the software on your own, of course, still relying on tutorials and user manuals, which should not be ignored.

The pre-training process

Training is a time consuming process. From our own experience, we tell you that the person (s) to be trained should always prepare in advance for training. This is a crucial step, often overlooked by travel agencies. Allow your employees to have an hour of preparation for the training session.

During this training, employees should focus on the following:

  • Defining the tasks they have. Prioritization. Defining the most common tasks and those that consume them the most time.
  • Defining tasks that cannot be completed with the help of current software, if the training is done in order to change the software.
  • Defining the desired results (what reports they need, what information they want to be displayed).

Ask questions

The person doing the training has no way of knowing all the things you do. Most likely, the company that sold you the software was interested in your business, both before and during the sales process, thus knowing what you need.

However, there are always peculiarities. So, prepare the questions you would like to know the answers to. If possible, send them to the software company in advance so that it has time to prepare. In addition, during the presentation, do not hesitate to ask questions.

If a question is related to the topic, ask it immediately. If not, write it down for later. The subject of your question may be touched on later. Of course, if you ask the question immediately, it will be answered. The most important thing is not to hesitate when it comes to your questions and concerns. People believe that once they buy software for travel agencies, all their problems will disappear miraculously. This assumption is wrong, because it takes people to use that software to make it work. If you choose the right system for your business, these people should work faster and easier.

A very important thing that most of our customers often neglect is that people have to learn to use the software. This is a crucial step. When you watch presentations, when you use different demos, you get an idea of ​​how that software works. When using the user manual, you can see what action each button initiates. The training process is a process that you have to go through with a member of your team who already has enough information about the software and who is there to help all colleagues in applying the processes of your business to software.

 

Why software training is needed for travel agencies

You have purchased new software for your agency. You’ve watched the demo, read or watched the tutorials, have the user manual in front of you and you’re ready to go. However, this is not the case. You have in front of you a more complex reservation, with 4 products whose supplier differs and, suddenly, all the ease of use and simplicity of the software are gone. At that moment, you try to do something on your own and you end up in one of the three scenarios presented below:

 

The key points of the training are:

Applying your current business processes to software

Understanding how the new software should be used

Understanding how the new software will work in everyday situations

Understanding how the new software will bring you the desired benefits

Once you have mastered these four key points, you can start using the software on your own, of course, still relying on tutorials and user manuals, which should not be ignored.

 

The pre-training process

Training is a time consuming process. From our own experience, we tell you that the person (s) to be trained should always prepare in advance for training . This is a crucial step, often overlooked by travel agencies. Allow your employees to have an hour of preparation for the training session.

 

During this training, employees should focus on the following:

Defining the tasks they have. Prioritization. Defining the most common tasks and those that consume them the most time. Defining tasks that cannot be completed with the help of current software, if the training is done in order to change the software. Defining the desired results (what reports they need, what information they want to be displayed).

Ask questions

The person doing the training has no way of knowing all the things you do. Most likely, the company that sold you the software was interested in your business, both before and during the sales process, thus knowing what you need.However, there are always peculiarities. So, prepare the questions you would like to know the answers to. If possible, send them to the software company in advance so that it has time to prepare. In addition, during the presentation, do not hesitate to ask questions. If a question is related to the topic, ask it immediately. If not, write it down for later. The subject of your question may be touched on later. Of course, if you ask the question immediately, it will be answered. The most important thing is not to hesitate when it comes to your questions and concerns.

 

The post-training process

After the training, it is very important to “do your homework”, the closer to the end of the training, the better. The human brain forgets quickly and there is a better chance that it will remember better the things you repeated.If you have had a training session with someone who explained to you how to do something, it is best to try to do it immediately. This will help you to better remember what was discussed in that session and to prepare your questions.This step is crucial, being considered by companies as less important than daily work. However, once overlooked, it will slow down the process of implementing the new software in the company.

 

Training sessions – constant but separate

The human brain is a powerful tool, but it has standard modes of operation. He must learn new skills slowly but steadily. The slow and constant acquisition of new knowledge and constant practice form a recipe for success.This also applies if you are learning to use new software. Usually, the suggestion to have several shorter sessions and to touch on different topics in each session will come from the instructors themselves. Listen to their advice, this is how you and your employees will get the best results from these sessions.

However, even more important is “doing your homework.” If you just had a session on adding a circuit, for example, use the time allotted for post-training to enter a circuit into the system. Try to follow exactly the steps presented during the session, but using your own examples that you encounter every day. It is very important to watch the video tutorials, it is possible that some information it contains will help you remember things you saw during the training. Write down your questions and send them to the instructor. Remember, the more accurate the question, the easier it will be for the instructor to understand the scope and source of the problem. So don’t be shy about asking detailed questions. At the same time, screenshots help a lot.

Conclusion The most important goal of training is to apply your business processes to software. If you don’t put time and effort into it, you may end up adapting your business processes to the software, or, even worse, giving it up altogether. Indeed, training takes time. It takes time to organize, it takes time to prepare and improve. However, we are talking about a learning process, and if you do not take it seriously, you may not be able to use the new software you just bought.

Manuals and tutorials can help you. However, they are not enough. You need someone to focus on the problems and processes specific to your business – this is something that instruction manuals cannot give you. You also need a person to show you how the software was made to fit your business, so that over time you can fully benefit from its functionality. You need an individual approach, after all, your agency is unique.

The post-training process

After the training, it is very important to “do your homework”, the closer to the end of the training, the better. The human brain forgets quickly and there is a better chance that it will remember better the things you repeated. If you have had a training session with someone who explained to you how to do something, it is best to try to do it immediately. This will help you to better remember what was discussed in that session and to prepare your questions. This step is crucial, being considered by companies as less important than daily work. However, once overlooked, it will slow down the process of implementing the new software in the company.

Training sessions – constant but separate

The human brain is a powerful tool, but it has standard modes of operation. He must learn new skills slowly but steadily. The slow and constant acquisition of new knowledge and constant practice form a recipe for success.

This also applies if you are learning to use new software. Usually, the suggestion to have several shorter sessions and to touch on different topics in each session will come from the instructors themselves. Listen to their advice, this is how you and your employees will get the best results from these sessions.

However, even more important is “doing your homework.” If you just had a session on adding a circuit, for example, use the time allotted for post-training to enter a circuit into the system. Try to follow exactly the steps presented during the session, but using your own examples that you encounter every day. It is very important to watch the video tutorials, it is possible that some information it contains will help you remember things you saw during the training.

Write down your questions and send them to the instructor. Remember, the more accurate the question, the easier it will be for the instructor to understand the scope and source of the problem. So don’t be shy about asking detailed questions. At the same time, screenshots help a lot.

Conclusion

The most important goal of training is to apply your business processes to software. If you don’t put time and effort into it, you may end up adapting your business processes to the software, or, even worse, giving it up altogether.

Indeed, training takes time. It takes time to organize, it takes time to prepare and improve. However, we are talking about a learning process, and if you do not take it seriously, you may not be able to use the new software you just bought.

Manuals and tutorials can help you. However, they are not enough. You need someone to focus on the problems and processes specific to your business – this is something that instruction manuals cannot give you. You also need a person to show you how the software was made to fit your business, so that over time you can fully benefit from its functionality. You need an individual approach, after all, your agency is unique.

There is no single way to train employees, but there are a few things that are constantly present in the companies with the best training programs. Working with training and development managers in many different organizations and situations, we found nine features that describe a successful training program. Read on to find out how you can implement these features in your own employee development programs. We have found over the years that programs that have a certain type of creativity are seen as more valuable to organizations. Customizing with a logo or mascot can add a level of fun and also create a sense of familiarity as the program continues. Other creative plans could include seasonal themes and contests.

 

Needs assessment

To begin, the program manager must be able to identify the needs of an organization. A needs assessment can be done through research, interviews and internal surveys. The basis of any training program is effective in correctly identifying the people who need to be trained and what skills or topics need to be addressed.Once needs have been identified, they need to be aligned with organizational initiatives. The program manager should create a curriculum that addresses issues in the organization and supports business objectives. Following this model, employees will have more chances to understand the training and will be supported by managers and leaders. Providing relevant content is essential for a good training program and to ensure that students are involved and will also want to continue to come for more sessions. Adapting the content to their needs is not important, but critical. The training content you present to employees must be accessible in a timely manner to help them with their daily duties, to broaden their minds and to be able to apply them as soon as possible.

 

Marketing and communication

Having a marketing strategy is an important part of implementation and an essential component of a successful learning and development program. A successful marketing plan includes not only the initial launch activities, but also the strong ongoing efforts of the program. As you build your plan, remember to keep your program goals and success factors at the forefront of your decision-making and link activities to those goals. Any communication sent to employees must include not only an overview and clearly defined expectations, but also show people’s interest. You must provide a “reason” for each part of the course. Your goal is to use marketing tactics to increase the use of your training program.

 

Post-training consolidation

Many organizations spend thousands of dollars a year training employees, and then discover that they are not applying new concepts. Post-training consolidation is a crucial part because without being given the opportunity to remember, employees will forget almost all their training in less than a week.Strengthening training is a series of small lessons or learning activities that support a basic concept or skills. By continuing to learn what was learned in a seminar or video, employees will not only remember more, but will also be more likely to apply it to their daily work.